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Privacy Policy for Detail Pro
Last Updated: October 1, 2026
Apex Integrations LLC ("we," "our," or "us") operates mobile applications available on the Apple App Store. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications.
Contact Information
Information We Collect
The information we collect varies depending on which application you use. Some of our applications collect more data than others based on their functionality.
Personal Information (Collected by Some Apps)
Depending on the app, we may collect:
- Contact Information: Name, email address, phone number
- Customer Information: Customer names, contact details, vehicle information (make, model, year)
- Appointment Data: Scheduled appointments, service details, dates and times
- Photos: Before and after service photos
- Business Data: Revenue information, service pricing, expenses
- Account Information: Email and password for account authentication
Automatically Collected Information
When you use our applications, we may automatically collect:
- Device Information: Device type, operating system version
- Usage Data: Features used, time spent in the app
- Error Logs: Crash reports and diagnostic information
- Location (Detail Pro+ only, and only for the features that need it): If you accept a card payment in person using Tap to Pay on iPhone, the device's location at the time of the payment is recorded and sent to Stripe, which requires it to process card-present transactions and uses it for reporting and dispute evidence. Detail Pro+ also uses your location, while the app is open, to show your route on the schedule map and to measure a mileage trip when you start one. Location is never collected in the background, never sold, and never shared with anyone other than Stripe for the payment purpose described above. You can decline or revoke the permission in iOS Settings; the only features that stop working are the ones listed here.
How We Use Your Information
We use the information we collect to:
- Provide and maintain our application services
- Manage user accounts and authentication
- Store and organize your business data
- Send service-related notifications and reminders (if applicable)
- Contact you about your account and the service — including by email or telephone — for onboarding, support, important updates, and to help you get the most out of the app. We contact you using the phone number and email you provide at sign-up. You may ask us to stop contacting you for non-essential purposes at any time. See Calls From Us to Businesses Using Detail Pro below.
- Tell you about our other services — including the Apex Integrations marketing agency, which is part of the same company. See One Company, Two Services below.
- Improve our applications and user experience
- Respond to user inquiries and provide customer support
- Comply with legal obligations
One Company, Two Services
Apex Integrations LLC operates both Detail Pro and a marketing agency serving auto detailing businesses. These are two services of the same company — not separate businesses, and not third parties.
Information you provide to Detail Pro stays inside Apex Integrations LLC. Using it to tell you about our agency services is an internal use of your information, not a disclosure to anyone outside the company. We do not hand your information to an outside agency, and nothing in this section changes our commitment never to sell, trade, or rent your personal information.
Calls From Us to Businesses Using Detail Pro
When you sign up for Detail Pro you provide a business phone number. We use that number to contact you directly. These are live calls, dialed manually by a member of our team — we do not use autodialers, prerecorded messages, or artificial voice.
We call for two reasons:
- Your account and the service — onboarding, setup help, support, billing questions, and important updates about the app.
- Our other services — including the Apex Integrations marketing agency described above, to introduce those services and discuss whether they fit your business.
This applies only to the business phone number you provide as a Detail Pro account holder. It does not apply to your customers' phone numbers. Those are governed by the SMS Messaging Program section below, are used to deliver the messages you send to your own customers and — if you choose to use the in-app AI assistant — to answer your own questions about your own business, and are never used to market our services to anyone.
You can tell us to stop at any time — say so on the call, or email us at hello@detailproapp.online. We maintain an internal do-not-call list and honor requests within 10 business days. Opting out of these calls never affects your Detail Pro account; we will still contact you about essential account and billing matters.
Third-Party Services
We use the following third-party services to provide our applications:
Firebase (Google LLC)
Twilio (Some Apps Only)
RevenueCat
Stripe (Detail Pro+ Only)
- Purpose: Payment processing for detailers who enable the optional online payments feature. Each opted-in detailer creates their own Stripe Connect account.
- Data Shared: Business identity information (name, address, tax ID), bank account details (for payouts), and transaction data.
- Note: Customer card data is collected directly by Stripe — through Stripe-hosted payment forms online, and, for in-person Tap to Pay on iPhone transactions, by the iPhone's contactless reader and Apple's payment system, which pass it straight to Stripe. Apex Integrations LLC never sees or stores customer card numbers. Funds from customer payments go directly into the detailer's Stripe account, not to Apex Integrations LLC.
- Privacy Policy: https://stripe.com/privacy
DeepSeek (Detail Pro+ AI Assistant Only)
- Purpose: Powers “Rufus,” the optional in-app AI assistant in Detail Pro+. Rufus answers an account holder's questions about their own business and drafts messages, bookings and records for them to review and approve. The assistant is optional — if you do not use it, no data is sent to DeepSeek.
- Data Shared: When you send a message to the assistant, a snapshot of your business is sent with it so it can answer. That snapshot includes your customers' names, phone numbers, email addresses, physical addresses, vehicle details, visit history, lifetime spend, the notes you have written about them, and their SMS opt-in status; your appointments, quotes, booking requests, recurring plans and tasks; your services and prices; your revenue, expenses and goals; your team and crews; and your leads. It also includes anything you type or paste into the assistant yourself, including any photo you choose to attach.
- Not Shared: The content of SMS messages between you and your customers is never sent to DeepSeek, in either direction. Neither are credentials, API keys, or your customers' before/after job photos.
- Processing Location: DeepSeek is operated by Hangzhou DeepSeek Artificial Intelligence Co., Ltd. By DeepSeek's own policy, data sent to it is collected, processed and stored in the People's Republic of China.
- Use for Model Training: DeepSeek's privacy policy states that it may process data it receives to train and improve its machine learning models. We do not control that use. If this is not acceptable for your business or your customers, do not use the AI assistant.
- Privacy Policy: https://cdn.deepseek.com/policies/en-US/deepseek-privacy-policy.html
Data Storage and Security
- Your data is stored securely using Firebase's cloud infrastructure
- We use industry-standard encryption for data transmission
- User passwords are encrypted and never stored in plain text
- Each user's data is isolated and only accessible to their account
Data Sharing and Disclosure
We DO NOT sell, trade, or rent your personal information to third parties.
Mobile information and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes, and are never sold or rented. Phone numbers and opt-in/opt-out status collected for SMS messaging are used to deliver SMS messages directly to the recipient through our messaging provider, and — where a Detail Pro+ account holder chooses to use the in-app AI assistant — may be processed by our AI provider solely to answer that account holder's own questions about their own business. The content of SMS messages is never sent to the AI provider. See our SMS Terms & Consent Policy for full details on the SMS program.
We may share your information only in the following circumstances:
- With Your Consent: When you explicitly authorize us to share information
- Service Providers: With third-party services listed above that help us operate our applications (including Twilio for SMS delivery)
- Legal Requirements: When required by law, court order, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Your Data Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Export: Export your data in a portable format (where applicable)
- Opt-Out: Unsubscribe from promotional communications
To exercise these rights, contact us at hello@detailproapp.online
Data Retention
We retain your personal information for as long as:
- Your account is active
- Needed to provide you services
- Required by law or for legitimate business purposes
When you delete your account, we will delete your personal data within 30 days, except where retention is required by law.
Children's Privacy
Our applications are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information (Note: We do not sell personal information)
- Right to request deletion of personal information
- Right to non-discrimination for exercising your rights
International Users
Our services are operated in the United States. If you are located outside the United States, please be aware that information we collect will be transferred to and processed in the United States.
Push Notifications
Some of our applications may send push notifications. You can disable these at any time through your device settings.
SMS Messaging Program
Detail Pro includes an SMS messaging program operated through Twilio. The program is used by detailing businesses to send appointment reminders, service confirmations, and rebooking reminders to their own customers. The program is fully described in our SMS Terms & Consent Policy.
Phone numbers and SMS opt-in / opt-out status collected through the SMS messaging program are never sold, rented, or shared with third parties for marketing purposes. They are used to operate the messaging program described on the SMS Terms page, and may also be processed by our AI provider when an account holder uses the in-app AI assistant (see AI Assistant). Twilio, our SMS delivery provider, remains the only third party with access to the content of SMS messages — message content is never sent to the AI provider. Twilio is governed by Twilio's own privacy policy.
Consent to receive SMS is collected via a two-step opt-in over SMS — a customer must reply YES to a one-time invite text before any further messages will be sent. Customers may opt out at any time by replying STOP, UNSUBSCRIBE, CANCEL, QUIT, or END. We retain consent records (timestamps and source) for compliance and audit purposes for the duration of the customer relationship plus a reasonable retention period thereafter.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Updating the "Last Updated" date at the top of this policy
- Posting the new Privacy Policy in our applications
- Sending you an email notification (for material changes)
Your continued use of our applications after changes constitutes acceptance of the updated policy.
Third-Party Links
Our applications may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
Data Breach Notification
In the event of a data breach that affects your personal information, we will notify you within 72 hours via email and provide information about:
- What information was affected
- Steps we are taking to address the breach
- Steps you can take to protect yourself
Contact Us
Consent
By using our applications, you consent to this Privacy Policy and agree to its terms.